Who to Contact About Frozen Funds

The right contact depends on where the restriction exists. Contacting the wrong party wastes time and can expose you to scams.

If the funds are inside an exchange account

Start with the exchange. The issuer may not control the exchange account hold. Provide the exchange with your account ID, transaction IDs, source-of-funds records, and any case number.

If a self-custody USDT balance is restricted

The wallet app usually cannot unfreeze issuer-level USDT restrictions. Tether has publicly described freezes based on applicable law-enforcement requests and coordination with affected lawful wallet owners where appropriate. Use official Tether channels and prepare documentation.

If a self-custody USDC balance is restricted

Circle's terms describe blocked addresses and blocklisting. Use official Circle support channels and provide wallet, chain, transaction, and source-of-funds details.

If PAXG or a Paxos-issued asset is restricted

Paxos terms describe account freezes, restrictions, law-enforcement directions, and court-order contexts. Use official Paxos support, especially if redemption or account access is involved.

If you are a scam victim

File a report through the official law-enforcement route for your jurisdiction. In the United States, FBI IC3 guidance asks victims to report quickly and provide transaction details, wallet addresses, payment methods, dates, contact methods, and a thorough description.

If sanctions or blocked property may be involved

Do not attempt to bypass the restriction. OFAC guidance describes blocked virtual currency, reporting, and authorization concepts. Get qualified counsel if you may be dealing with sanctions, blocked property, or a court order.

FAQ

Should I contact everyone at once?

Start with the party that controls the restriction, then escalate with consistent documentation. Do not send conflicting stories.

Can FreezeRadar contact issuers for me?

No. FreezeRadar can organize educational guidance and risk context, but users must use official issuer, exchange, legal, or law-enforcement channels.

What should the first message include?

Wallet address, asset, chain, transaction hashes, dates, source of funds, ownership evidence, and the exact error or support notice.